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💬 Customer Service Knowledge Chatbot

Your AI-powered assistant for all things customer service. This chatbot is built directly on top of our internal knowledge base, which is constantly updated with the most common customer questions and answers.

🔍 What You Can Do Here

  • Find instant answers to customer FAQs. 

🛠️ How to Use It

  1. Ask your question in chat as if you were the customer.

    • Example: “How long does grading take?”

    • Example: “What’s the refund policy?”

  2. The chatbot searches our CS knowledge base and gives you the most relevant answer.

  3. If the chatbot doesn’t have the answer, it will guide you to the right internal resource.

✅ Best Practices


    • Use short, customer-style questions for best results.

    • Always check the chatbot before escalating—it may save you time.

    • Remember: This is for standardized customer knowledge. For unique or case-specific issues, follow our escalation process.